Bob Is a Clerk Working the Night Shift at a Convenience

question 44

Multiple Choice

Bob is a clerk working the night shift at a convenience store.Late last month he was a victim of an armed robbery.Although he wasn't hurt, he now becomes frightened whenever a man comes into the store at night.Bob is also experiencing flashbacks, and has started having heart palpitations.He went to a doctor who referred him to a psychiatrist.His diagnosis was posttraumatic stress disorder.Which of the following terms best represents Bob's case?

• A)physical-mental
• B)mental-mental
• C)mental-physical
• D)physical-physical

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Definitions:

Primary Activities

Activities in the value chain that are directly involved in the creation of a product or service, transformation, delivery, and after-sales service.

Information Management

The process of collecting, storing, managing, and distributing information in an effective and secure manner.

Process Improvement

The proactive task of identifying, analyzing, and improving upon existing business processes within an organization to optimize performance or meet new quotas or standards.

Employee Compensation

The package of wages, salaries, and benefits that employees receive in exchange for their work.