According to Swick, These Communication Behaviors Are Likely to Increase

question 21

Multiple Choice

According to Swick, these communication behaviors are likely to increase trust between families and staff:

• A)approachability, friendliness, empathy
• B)approachability, sensitivity, flexibility, dependability
• C)sensitivity, high expectations, dependability, high self-esteem
• D)sensitivity, flexibility, clarity, approachability

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Definitions:

Rates of Response

The speed or frequency with which an organism responds to a stimuli in behavioral psychology, or the reply frequency in survey research.

Instrumental Conditioning

A method of modifying the intensity of a behavior through the use of either rewards or penalties.

Reinforcement Schedule

A strategy in behavioral psychology that determines how and when a response will be rewarded to encourage certain behavior.

Socializing Agent

Individuals, groups, or institutions that play a significant role in integrating people into society by teaching social norms, values, and beliefs.