Which of the Following Proposals Would Ted Gaebler and Guy

question 37

Multiple Choice

Which of the following proposals would Ted Gaebler and Guy Peters be most likely to approve of?

• A) Consult front-line public service employees for ideas about how to improve service counter layouts.
• B) Revise and then enforce the rule books and policy manuals for public service departments.
• C) Encourage teamwork and brainstorming as a means of solving problems in various public service departments.
• D) Allow minor policy adjustments at the lower levels of public service.

---

Definitions:

Customer Service Department

A division of a business dedicated to addressing customer inquiries, problems, and needs to ensure satisfaction.

Customer Cost Analysis

A process of examining the costs involved in serving a customer or customer segment, helping in making informed pricing or service strategies.

Time-Driven Activity-Based Costing

An accounting method that assigns costs to products or services based on the actual amount of time it takes to produce them, using time as the main driver for cost.

Order Fulfillment Department

A section within an organization responsible for processing customer orders, ensuring they are picked, packed, shipped, and delivered efficiently.