D. Strong Competitive Advantages

question 117

Multiple Choice

d.
strong competitive advantages.
e.
better problem solving.
ANS: E PTS: 1 DIF: Moderate REF:
OBJ: 9-3 NAT: AACSB: Analytic
TOP: Cultural Diversity in Human Resources
-IBM's corporate workforce diversity staff helps to ensure that the company's workforce does not become homogeneous.If properly integrated, which of the following outcomes is IBM likely to experience if it maintains a diverse workforce?

• A) increased costs
• B) decreased efficiency
• C) increased employee turnover
• D) increased creativity
• E) increased communication difficulties

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Definitions:

Dispositional Attribution

The tendency to attribute someone's behavior to their internal qualities or personality, rather than external situational factors.

External Factors

Elements outside an individual or system that can influence or cause changes in behavior or outcomes.

Internal Factors

Influences originating within an individual or organization that affect behaviors, decisions, and outcomes.

Covariation Model

A psychological theory that explains how people attribute cause and effect to behavior, based on the consistency, distinctiveness, and consensus of the observed behavior.