Jasper Electronics, Inc. (JEI)

question 28

Multiple Choice

Jasper Electronics, Inc. (JEI)
Jasper Electronics, Inc., is an electronics manufacturer that creates circuits for various electronic products. Currently, the company has eight locations. It prides itself on its fast production process.
Ross is the newly appointed head operations manager of the company-and he is hoping to contribute to the company in a meaningful way. Ross has decided that there are several aspects of the production process that need to be changed or improved. One such aspect is quality control. He also wants to do some research to decide whether the company is moving in the right direction. In addition, he wishes to learn what other successful firms focus on so he can implement this knowledge at JEI.
-Refer to Jasper Electronics, Inc. As an operating manager, Ross must do all of the following to be successful except

• A)motivate and lead people.
• B)understand how technology can make a manufacturer more productive and efficient.
• C)appreciate the control processes that help lower production costs and improve product quality.
• D)understand the relationship among the customer, the marketing of a product, and the production of a product.
• E)understand how to successfully finance production to gain the larger market share.

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Definitions:

Disagreement Signals

Non-verbal or verbal cues that indicate disagreement or dissatisfaction during communication.

Empathy

The ability to identify and understand another person’s feelings, ideas, and circumstances.

Evaluating

The process of assessing or examining something to determine its worth, quality, or significance.