Capacity to a Service Business Means Something Completely Different from Capacity

question 209

True/False

Capacity to a service business means something completely different from capacity to a production business.

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Definitions:

Law of Effect

A psychological principle stating that responses followed by a satisfying effect become more likely to occur, while responses followed by a discomforting effect become less likely.

Thorndike

An American psychologist known for his work on learning theory and the law of effect, which suggested that behaviors followed by satisfying outcomes are likely to be repeated.

Stimulus

Any event or situation that evokes a response from an organism.

Systematic Desensitization

A behavioral therapy technique used to reduce phobic responses or anxiety through gradual exposure to the feared object or situation coupled with relaxation exercises.