For a Total Quality Management Program to Be Effective, It

question 151

Multiple Choice

For a total quality management program to be effective, it must be treated as a top priority by

• A) the human resources director.
• B) line management.
• C) first-line management.
• D) middle management.
• E) top management.

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Definitions:

Companionate

Refers to love characterized by deep affection, friendship, and emotional intimacy, as opposed to passionate love.

Self-effacing Bias

The tendency to attribute success to external factors and failures to oneself, often observed in cultures that value modesty and collectivism.

Japanese Subjects

Individuals from Japan participating in a study or research project.

American Subjects

Refers to research participants who are from the United States, often noted in studies to discuss the cultural or demographic background of the sample.