The Effectiveness of a Total Quality Management Program Is Directly

question 48

True/False

The effectiveness of a total quality management program is directly related to top management's commitment to its success.

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Definitions:

Informal Control

Mechanisms and tactics outside of formal legal systems used to influence behavior, often through social norms and community pressure.

Troublesome Inmates

Prisoners who frequently cause difficulties or disturbances within the correctional facility.

Legalistic Authority

A form of leadership in which authority is largely tied to legal rules and principles, often embodied in a formalistic collection of rules.

Institutional Regulations

Rules and guidelines established by organizations or institutions to govern their operations and behavior of people within them.