The Right to Be Heard Implies That Companies Should Listen

question 244

Multiple Choice

The right to be heard implies that companies should listen to consumer complaints and

• A) thank them for their time.
• B) give them a full refund.
• C) do whatever the consumer requests.
• D) do nothing-just listening is enough.
• E) take appropriate action.

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Definitions:

Resonance Structure

Different forms of a molecule where the chemical connectivity is the same but the electrons are distributed differently around the structure.

Ammonia Molecule

A compound composed of one nitrogen atom and three hydrogen atoms (NH3), notable for its sharp odor.

Valence Shell Electron Pair Repulsion

This theory predicts the geometry of individual molecules from the number of electron pairs surrounding their central atoms.

Hydrogen Sulfide Molecule

A chemical compound with the formula H2S, characterized by a foul odor of rotten eggs; it is a poisonous, corrosive, and flammable gas.