When Estimating the Types and Quantities of Resources Required for Each

question 89

Multiple Choice

When estimating the types and quantities of resources required for each specific activity, it is valuable to involve a person who

• A) is hired by the customer to be a consultant regardless of experience on the type of project.
• B) has expertise or experience with the activity to help make the estimate.
• C) has experience negotiating contracts.
• D) has the most experience using a project management information system.

---

Definitions:

Customer Satisfaction

The measure of how products or services provided by a company meet or surpass customer expectations, often a critical indicator of consumer loyalty and product/service quality.

Improving Service Quality

The process of making enhancements to the aspects of service that customers find valuable and important.

Stakeholder Group

A collection of individuals or organizations that have an interest or concern in the decisions and activities of a business.

Primary

Refers to being first in order of importance or the initial stage of a process or activity.