Examlex
Which of the following hormones is secreted by the ovaries?
Delivery Gap
A type of service gap; the difference between the firm’s service standards and the actual service it provides to customers.
Service Standards
The levels of performance and quality that service providers commit to delivering to their customers.
Empowerment
In context of service delivery, means allowing employees to make decisions about how service is provided to customers.
Marketing of Services
Strategies and approaches used to promote and sell non-tangible products, such as banking, cleaning, or educational services.
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