Unlike Many Other Marginal Occupational Groups, Service Work

question 17

Multiple Choice

Unlike many other marginal occupational groups, service work

• A)is unregulated by government.
• B)is expected to grow in numbers.
• C)is excluded from most labor legislation.
• D)is experiencing declining demand.
• E)is being transformed by technology.

Understand the classification of conflicts into functional and dysfunctional categories.

Comprehend the Thomas-Kilman Conflict Model and the behavioral traits of competitors, collaborators, and avoiders within it.

Recognize the nature and resolution strategies of different types of conflicts such as values, content, and negotiation-of-selves conflicts.

Identify the impact of conflicts in the workplace and understand strategies to convert dysfunctional conflicts into functional ones.