A Manager May Monitor Employee Behavior by

question 18

Multiple Choice

A manager may monitor employee behavior by

• A)observing the greeter in a discount store welcoming customers to a store.
• B)distributing surveys to their customers inquiring about the adequacy of service or particular areas that require further attention.
• C)electronically eavesdropping on telephone operators' conversations.
• D)checking directly with the customers to see if service has been adequate.
• E)all of the above.

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Definitions:

Adjusted Trial Balance

A list of all accounts and their balances after adjusting entries are made, used to prepare financial statements and ensure the ledger accounts are balanced.

Current Assets

Assets that a company expects to convert to cash or use up within one year or the operating cycle, whichever is longer.

Property, Plant, and Equipment

Long-term or relatively permanent tangible assets such as equipment, machinery, and buildings that are used in normal business operations.

Adjusted Trial Balance

A financial report that lists all accounts and their balances after adjustments, used to verify the equality of debits and credits after adjustments.