An Important Goal of Training Service Workers Is to

question 27

Multiple Choice

An important goal of training service workers is to

• A)establish agreement with management objectives.
• B)inform workers of their fringe benefits.
• C)develop rapport with co-workers.
• D)identify leadership potential among workers.
• E)routinize interactions with customers.

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Definitions:

Millennial Generation

A demographic cohort following Generation X, typically defined as individuals born between 1981 and 1996.

Labor Supply

The total hours that workers wish to work at a given wage rate, or the total number of workers willing to work.

Wages

Monetary compensation paid by an employer to an employee in exchange for performed work, typically calculated on an hourly, daily, or piecework basis.

Millennial Generation

The Millennial Generation, often simply called Millennials, refers to the demographic cohort following Generation X, typically born between the early 1980s and the late 1990s to early 2000s.