Routinizing Service Interactions Is _____, but It Increases the Customer's

question 31

Multiple Choice

Routinizing service interactions is _____, but it increases the customer's sense of _____.

• A)impersonal; control
• B)efficient; impersonality
• C)expensive; value added
• D)demeaning; superiority
• E)alienating; control

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Definitions:

Intramuscular Injection

A method of administering medication deep into the muscles, allowing for faster absorption into the bloodstream than oral medications.

Small-gauge IV Catheter

A thin tube inserted into a vein, used for the infusion of fluids or medications, with a small diameter for minimal vein trauma.

IV Bolus

The rapid administration of a medication or fluid directly into the bloodstream via a vein.

Z-track Method

An injection technique used to minimize leakage of medication into the subcutaneous tissue and ensure the medicine is delivered into the muscle.