A Manager May Monitor Employee Behavior by

question 18

Multiple Choice

A manager may monitor employee behavior by

• A)observing the greeter in a discount store welcoming customers to a store.
• B)distributing surveys to their customers inquiring about the adequacy of service or particular areas that require further attention.
• C)electronically eavesdropping on telephone operators' conversations.
• D)checking directly with the customers to see if service has been adequate.
• E)all of the above.

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Definitions:

Credit

Credit refers to the trust which allows one party to provide resources to another party wherein the second party does not reimburse the first party immediately, but promises either to repay or return those resources at a later date.

Net 45

A payment term indicating that the full payment is due 45 days after the invoice date.

Order Costs

Expenses related to placing an order for goods or services, including production or acquisition and delivery costs.

Carrying Cost

Expenses associated with holding inventory, including storage, handling, insurance, and opportunity costs.