How Does Enhanced Call Verification Work? Why Might Some Departments

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The Answer is The growing problem of false alarms has led many departments to implement policies on how to handle such nuisance calls.Some law enforcement agencies have implemented a verified response policy, meaning that they will not respond to a burglary alarm unless criminal activity is first confirmed through either an onsite security officer; verbal communication with a resident or employee onsite; or some other method of electronic surveillance.An aggressive form of verified response is Enhanced Call Verification (ECV), which requires that a minimum of two phone calls be made from the alarm monitoring center, to assess whether user error activated the alarm.Only then will a law enforcement response be activated.According to one source, "Those departments who have adopted verified response policies have seen their police dispatch rates drop an average of 72 percent, freeing officers' time for higher priority duties" (Careless, 2007b).

How Does Enhanced Call Verification Work? Why Might Some Departments

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