External Environmental Factors That May Affect Managerial Discretion Include the Stock

question 25

True/False

External environmental factors that may affect managerial discretion include the stock of firm resources and capabilities at hand and the level of global economic stability.

Understand the concept of segment margin and its calculation.

Grasp the relationship between production and sales volume and their impact on net operating income under different costing methods.

Understand how fixed manufacturing overhead costs are treated under variable and absorption costing.

Recognize the importance of not arbitrarily allocating common costs to segments.

---

Definitions:

Reliability

The degree to which a service, tool, or system consistently performs according to its intended or required outcome without failure.

Responsiveness

The speed and quality with which an organization reacts to customer inquiries, complaints, or orders.

Assurance

A guarantee or pledge, often used in the context of service quality, ensuring customer satisfaction.

Empathy

The ability to understand and share the feelings of another, essential in building effective interpersonal relationships and crucial in service-oriented industries for understanding customer needs.