Firms' Relationships with Customers Are Characterised by Three Dimensions

question 38

Essay

Firms' relationships with customers are characterised by three dimensions.What are these dimensions? Briefly describe each.

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Definitions:

National Origin

Refers to the country where a person was born, or where their ancestors came from.

Business Necessity

A defense to an allegation of employment discrimination in which the employer demonstrates that an employment practice that discriminates against members of a protected class is related to job performance.

Employment Discrimination

Unfair or unequal treatment of workers based on certain attributes such as age, sex, race, or disability, rather than job performance or qualifications.

Genuine Requirements

The legitimate needs or conditions stipulated by a party in agreement or transaction.