From the Customer's Point of View, a Capability Can Be

question 20

Multiple Choice

From the customer's point of view, a capability can be a core competence if it is:

• A)easily accessible to workers
• B)supported by the top management team
• C)valuable and non-substitutable
• D)a stable feature of the firm's environment

---

Definitions:

Erikson

refers to Erik Erikson, a developmental psychologist known for his theory on the psychosocial development of human beings.

Adolescents

Youth who are in the transitional phase of growth and development between childhood and adulthood, usually between the ages of 13 and 19.

Identity Confusion

A stage of self-discovery where an individual may be unsure of their own identity and role within society, often occurring during adolescence.

Intimacy versus Isolation

A stage in Erik Erikson's theory of psychosocial development where adults face the challenge of forming close relationships or risking social isolation.