The Largest Department in the Hotel, in Terms of Number

question 17

Multiple Choice

The largest department in the hotel, in terms of number of employees, is:

• A)Sales and Banquets
• B)Housekeeping
• C)Front office
• D)Food and Beverage

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Definitions:

Emotional Labor

The process of managing and sometimes suppressing emotions to fulfill the emotional requirements of a job.

Role Overload

The stress and strain experienced when the demands of one's role exceed the individual's capacity to fulfill them.

Emotional Labor

The process of managing feelings and expressions to fulfill the emotional requirements of a job.

Recognize Emotions

The ability to identify and understand one's own feelings and the emotions of others.