Identify the Incorrect Statement About Expressed Warranties

question 44

Multiple Choice

Identify the incorrect statement about expressed warranties.

• A) They are the result of the interaction between the retailer and the customer.
• B) They may be either written into the contract or verbalized.
• C) They are based on custom, norms, or reasonable expectations.
• D) They can cover all characteristics or attributes of the merchandise or only one attribute.
• E) An expressed warranty can be created without the use of the words warranty or guarantee.

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Definitions:

Conflict Management

The practice of identifying and handling conflicts in a wise, fair, and efficient manner.

Highly Cooperative

Describes individuals or groups that work together willingly and effectively towards a common goal.

Assertive

A communication style and behavior characterized by confidence and decisiveness, allowing individuals to express their opinions and needs clearly and respectfully.

Ethical Culture

The values and behaviors within an organization that contribute to its moral atmosphere and ethical decision-making.