When the Customer Relies on the Retailer to Make a Selection

question 109

Multiple Choice

When the customer relies on the retailer to make a selection of goods to serve a particular purpose,it is termed a(n) :

• A) implied warranty of fitness.
• B) implied warranty of service.
• C) implied warranty of quality.
• D) implied warranty of merchantability.
• E) implied warranty of sale.

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Definitions:

Feedback

Information provided as a response to actions, tasks, or behavior, intended to reinforce positives or identify areas for improvement.

Outcomes

The results or consequences that follow from specific actions, processes, or decisions.

Impersonal

Lacking personal emotion, attachment, or reference to specific individuals.

Controllable Behavior

Actions or responses that individuals can manage or alter through personal choice or intervention.