Guest Loyalty Is

question 31

Multiple Choice

Guest loyalty is:

• A)keeping guests happy and returning as future guests
• B)over booking reservations for regular customers and giving them priority
• C)not important if you have great food
• D)putting regular customers before first-time customers

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Definitions:

Human Resources Management

Programs, practices, and systems to acquire, develop, motivate, and retain employees in organizations.

Attitudes and Behaviours

Represents the feelings, beliefs, and actions of individuals towards objects, ideas, or people.

Management Approach

A management approach is a specific way of planning, organizing, leading, and controlling organizational activities to effectively and efficiently reach objectives.

Organizational Behaviour

The study of how individuals and groups interact within organizations and how these interactions affect performance, motivation, job satisfaction, and leadership.