All of the Following Are Key Elements of Disney's Guest

question 8

Multiple Choice

All of the following are key elements of Disney's guest service except:

• A)providing complimentary parking
• B)training leaders to become coaches
• C)communicating the traditions and standards of service to all cast members
• D)measuring guest satisfaction

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Definitions:

Aldosterone

Hormone secreted by the adrenal cortex that regulates the sodium and potassium ion balance of the blood.

ADH

Antidiuretic Hormone, also known as vasopressin, a hormone that helps regulate the body's balance of water by reducing the amount of water excreted in urine.

ACTH

Adrenocorticotropic hormone, a polypeptide tropic hormone produced and secreted by the anterior pituitary gland that stimulates the adrenal cortex.

Parathyroid Gland

Gland embedded in the posterior surface of the thyroid gland; it produces parathyroid hormone.