Guest Loyalty Is

question 31

Multiple Choice

Guest loyalty is:

• A)keeping guests happy and returning as future guests
• B)over booking reservations for regular customers and giving them priority
• C)not important if you have great food
• D)putting regular customers before first-time customers

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Definitions:

Controllable Margin

The portion of profit or margin that can be directly influenced by management's actions by controlling certain costs or revenues.

Average Operating Assets

The average value of the assets used in the core operations of a business over a period, important for evaluating investment efficiency.

Controllable Fixed Costs

Fixed costs that management has the ability to influence or change over the short term, such as advertising expenses.

Return on Investment

The ratio of net profit to cost of investment, indicating the efficiency of an investment in generating profit.