If a Salesperson Persuades a Customer to Purchase a Higher-Priced

question 65

Multiple Choice

If a salesperson persuades a customer to purchase a higher-priced item than the customer initially intended,the salesperson has _____ the customer.

• A) flexed
• B) tricked
• C) traded up
• D) baited
• E) deceived

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Definitions:

Locus of Control

An individual's belief about the extent to which their actions can influence the events and outcomes in their lives.

Broad Preferences

General or overarching choices or inclinations that an individual or group may have.

Geert Hofstede

A Dutch social psychologist who is known for his research on cross-cultural groups and organizations, particularly for developing cultural dimensions theory.

National Culture

The set of shared values, beliefs, customs, and practices that characterize the people of a particular country or nation.