What Three Elements Should Be Used as the Basis for Designing

question 99

Multiple Choice

What three elements should be used as the basis for designing customer service programs?

• A) In-store, post-purchase, and transient
• B) Product selection, product availability, and time spent looking
• C) Pretransaction, transaction, and posttransaction
• D) Product availability, searching time, and price
• E) Repair, personal selling, and warranty services

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Definitions:

Marginal Benefit Curve

A graphical representation that shows how the benefit to consumers changes as the quantity of a good or service increases.

Private Market

A segment of the economy composed of companies and financial transactions that are not regulated by the government.

Marginal Social Benefit

An increase in the total benefit to society resulting from a one-unit increase in the production of a good or service.

Animal Control Officer

A professional responsible for enforcing laws related to animals, handling stray, dangerous, or unwanted animals, and promoting animal welfare and public safety.