In an Attempt to Generate a Sale and to Build

question 105

Multiple Choice

In an attempt to generate a sale and to build repeat business,a salesperson should help the customer define his/her problems or needs when the customer has a(n) :

• A) explicit choice criteria.
• B) well-defined choice criteria.
• C) no active product choice criteria.
• D) inadequate or vague choice criteria.
• E) choice criteria in conflict.

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Definitions:

Saline

A solution of salt in water, commonly used in medicine as a simple electrolyte replenisher to treat or prevent dehydration.

Latex Gloves

Protective gloves made from latex, used to prevent contamination and to protect hands from chemicals, biohazards, and other harmful substances.

Mineral Oil

A clear, odorless oil derived from petroleum, used as a lubricant, moisturizer, or laxative in medical and cosmetic products.

Emollient

A substance, often a cream or lotion, used to soften or moisturize the skin.