The Function of the Customer Service and Sales Enhancement Audit

question 96

True/False

The function of the customer service and sales enhancement audit is to suggest new things to management that customers want.

---

Definitions:

Cliques

Small groups that range from 2 to about 12 individuals and average about 5 or 6 individuals. Cliques can form because of friendship or because individuals engage in similar activities, and members usually are of the same sex and about the same age.

Delinquent Behavior

Actions that violate social norms or laws, especially by young people.

Early Sexual Behavior

Engagement in sexual activities at a younger-than-average age, which may have implications for health, well-being, and social relationships.

Attachment History

An individual's record of significant relationships and bonds from early life, influencing their future relationships.