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Suppose the stock market rises, causing a rapid increase in consumers' wealth.This would lead to
Service Quality
Refers to the measurement of how well a delivered service matches the customer's expectations.
External Forces
Events, conditions, or factors outside an organization that can affect its performance and operational success.
Touch Labour
Labor directly involved in the manufacturing or assembly of products, as opposed to indirect labor roles such as supervision or management.
Knowledge Workers
Individuals whose primary job involves the creation, manipulation, and management of information.
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