________ Shows the Difference Between Expected Service and Perceived Service

question 3

Multiple Choice

________ shows the difference between expected service and perceived service.

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4
• E) Gap 5

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Definitions:

Noticing

The cognitive process of becoming aware or conscious of something through the senses.

Defining An Emergency

Defining An Emergency involves identifying a situation that requires immediate attention due to the potential for harm or the need for urgent intervention.

Taking Responsibility

The act of acknowledging one's role in a situation and accepting the duty to deal with the consequences or to perform specific tasks.

Collectivist Cultures

Societies that prioritize the needs and goals of the group over those of the individual.