Gap 1 Shows That There Can Be a Difference Between

question 14

True/False

Gap 1 shows that there can be a difference between actual customer expectations and management's idea or perception of customer expectations.

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Definitions:

Completely Randomized Design

An experimental design where all subjects are randomly assigned to treatments, ensuring each treatment is applied in an unbiassed way.

Five-point Scale

A measurement tool used in questionnaires to evaluate opinions or attitudes, often ranging from strongly agree to strongly disagree.

Blinding

A method in experimental design that prevents participants, experimenters, or both from knowing which intervention participants are receiving to reduce bias.

Average Prices

The mean amount of money required to purchase a particular set of goods or services.