State the Advantages of the SERVQUAL Instrument

question 86

Essay

State the advantages of the SERVQUAL instrument.

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Definitions:

Policies

Guidelines or principles that direct actions towards specific goals or objectives, often set by governments, organizations, or institutions.

Individual Transferable Quotas (ITQs)

Limits (quotas) set by a government or a fisheries commission on the total number or total weight of a species that an individual fisher can harvest during some particular time period; fishers can sell (transfer) the right to use all or part of their respective individual quotas to other fishers.

Tragedy of the Commons

A situation in which individuals act according to their own self-interest regarding a shared resource, depleting or spoiling that resource through their collective action.

Economic Growth

An increase in the capacity of an economy to produce goods and services, compared from one period of time to another.