What Is the First Step in Xerox's 10-Step Process to Benchmarking

question 48

Multiple Choice

What is the first step in Xerox's 10-step process to benchmarking?

• A) determine the current performance gap
• B) identify whom to benchmark
• C) decide what to benchmark
• D) develop action plans
• E) project future performance levels

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Definitions:

Critical Value

A threshold in a statistical test that defines the boundary between where a statistical hypothesis would be considered significantly different or not.

Null Hypothesis

A default hypothesis that there is no significant difference or effect, to be tested against the alternative hypothesis.

Test Statistic

A value, derived from sample data, used in hypothesis testing to determine whether to reject the null hypothesis.

Level of Risk

A measure or assessment of the potential for harm or adverse outcomes resulting from a process, action, or event.