The Second Component of a Complaint-Resolution Process Is ________

question 72

Multiple Choice

The second component of a complaint-resolution process is ________.

• A) contrition
• B) correction
• C) compensation
• D) communication
• E) correlation

---

Definitions:

Second Unit

An additional or backup unit or system that serves as a replacement or supplement to the original.

Price-Searcher Markets

Markets where sellers have some discretion over the price of their products due to a lack of perfect competition.

Price-Taker Markets

Markets where individual firms have no control over the price of their products, due to perfect competition and homogeneous products.

Economic Profits

The difference between a firm's total revenue and all costs, including both explicit and implicit costs, representing the excess over the opportunity cost.