The SERVQUAL Instrument Was Developed by ________

question 6

Multiple Choice

The SERVQUAL instrument was developed by ________.

• A) Juran, Deming, and Shewhart
• B) Ishikawa and Taguchi
• C) Hammer and Champy
• D) Parasuraman, Zeithamel, and Berry
• E) Feigenbaum, Crosby, and Peters

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Definitions:

Middle-aged

A term used to describe individuals who are in the middle phase of life, typically between the ages of 45 and 65.

Autosomal Dominant

A pattern of inheritance in which an affected individual has one copy of a mutant gene and one normal gene on a pair of autosomal chromosomes.

Type 1 Diabetes

An autoimmune condition where the pancreas produces little to no insulin, leading to elevated blood sugar levels.

Susceptibility

The likelihood or predisposition to be affected by a particular condition, disease, or harm.