Which of the Following Determinants of Service Quality Involves Politeness

question 62

Multiple Choice

Which of the following determinants of service quality involves politeness, respect, consideration, and friendliness of contact personnel?

• A) reliability
• B) responsiveness
• C) competence
• D) credibility
• E) courtesy

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Definitions:

Noncash Investing

Investment activities that do not involve the immediate outflow of cash but may involve the exchange of non-cash assets or liabilities.

Treasury Stock

Shares that were issued and subsequently reacquired by the issuing corporation, reducing the amount of outstanding stock on the company’s shareholders’ equity account.

Note Payable

A financial obligation in the form of a written promissory note that specifies the principal amount, interest rate, and due date.

Net Income

A company's final earnings following the deduction of all expenses and taxes from its revenues.