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The Reliability Determinant of Service Quality Concerns the Willingness or Readiness

question 17

True/False

The reliability determinant of service quality concerns the willingness or readiness of employees to provide service.


Definitions:

Modernization

The transition from traditional, rural, and agrarian societies to a secular, urban, industrial, and technological society.

Unfinished Modernity

A concept referring to the ongoing and incomplete process of societal transformation and adaptation inherent to modernization.

Jurgen Habermas

A German sociologist and philosopher known for his work on the theory of communicative action and the concept of the public sphere.

Life World

Life world references the everyday, lived experiences, social backgrounds, and personal perceptions from which individuals interpret and interact with the world.

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