According to Juran, ________ Is a Process-Related Activity That Ensures

question 95

Multiple Choice

According to Juran, ________ is a process-related activity that ensures processes are stable and provides a relatively consistent outcome.

• A) control
• B) organizing
• C) planning
• D) improvement
• E) scheduling

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Definitions:

Service Charge

A fee collected to pay for services related to the primary product or service being purchased, often added to bills in restaurants, banking, and lodging industries.

Outstanding Checks

Checks that have been written and recorded in the accounting records but not yet cleared or cashed by the bank.

Double Payment

A financial error where a payment is mistakenly sent or processed twice for the same invoice or obligation.

Checks Cleared

The process by which banks settle transactions, transferring money from the check writer's account to the beneficiary's account once the check is presented for payment.