What Is the Primary Contribution of Philip Crosby

question 62

Multiple Choice

What is the primary contribution of Philip Crosby?

• A) the concept of benchmarking
• B) his assertion that the entire organization should be involved in improving quality
• C) the zero-defects approach to quality improvement
• D) his emphasis on total involvement of the operating employees in improving quality
• E) the quality loss function and the concept of robust design

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Definitions:

Average Payments

The mean amount paid over a defined period payments.

Average Daily Float

The average amount of uncollected funds represented in checks or other negotiable instruments over a specified period.

Lockbox System

A service provided by banks to accelerate collection of payments by having those payments sent to a special post office box rather than to the company.

Treasury Bills

Represent short-term government securities issued at a discount from the par value and mature without interest payments.