Discuss the Contributions of Philip Crosby to Quality Theory

question 17

Essay

Discuss the contributions of Philip Crosby to quality theory.

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Definitions:

Discrimination

Unfair or prejudicial treatment of individuals or groups based on characteristics such as race, gender, age, or sexual orientation.

Internalized Prejudice

The process by which individuals come to accept societal prejudices and stereotypes as true, often against their own social group.

Hostile Environment

A workplace or setting where harassing behavior is frequent or pervasive, making it difficult for individuals to work or feel comfortable.

Ageism

Discrimination or prejudice against individuals based on their age.