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Electronic data interchange (EDI) can limit the chances of satisfying customer needs.
Operant Conditioning
A type of learning in which behavior is strengthened if followed by a reinforcer or diminished if followed by a punisher.
Observational Learning
Acquiring behaviors through the observation and replication of others' actions.
Respondent Behavior
Actions that occur as an automatic response to a particular stimulus, not under conscious control.
Spontaneous Recovery
The reappearance of a conditioned response after a pause or period of apparent extinction.
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