________ Can Be Used to Observe the Practices of Other

question 56

Multiple Choice

________ can be used to observe the practices of other firms and achieve even higher levels of performance.

• A) The integrative approach
• B) Information systems
• C) Benchmarking
• D) Statistical process control
• E) Generic self-assessment

---

Definitions:

Prospect Participation

The involvement or engagement of potential customers in the sales process, often contributing to a more personalized buying experience.

Trial Closes

Techniques used by salespeople during a sales conversation to gauge the potential buyer's readiness or interest in making a purchase.

Unrehearsed Demonstration

A spontaneous or impromptu presentation of a product or service's features and benefits, without prior preparation.

Order Form

A document used by customers to specify the details of the products or services they wish to purchase.