________ Work to Improve Processes and Customer Service

question 58

Multiple Choice

________ work to improve processes and customer service.

• A) Process improvement teams
• B) Cross-functional teams
• C) Tiger teams
• D) Natural work groups
• E) Virtual teams

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Definitions:

E-Mail

Electronic mail, a method of exchanging messages and files between individuals using electronic devices.

Written Communication

The process of conveying messages or information through written symbols, including letters, emails, reports, and text messages.

Communication

The process of exchanging information, ideas, thoughts, and feelings through verbal or non-verbal methods, including speaking, writing, visual images, and body language.

Negotiation

The process by which two or more parties with different needs and goals discuss an issue to find a mutually acceptable solution.