Which of the Following Alternatives of Conflict-Resolution Approach Involves Smoothing

question 89

Multiple Choice

Which of the following alternatives of conflict-resolution approach involves smoothing ruffled feelings while getting the team project back on track?

• A) avoidance
• B) defusion
• C) reward system
• D) confrontation
• E) goal structure

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Definitions:

Total Shopping Experience

The complete range of experiences a customer encounters while discovering, purchasing, and using a product or service, emphasizing satisfaction and engagement.

Product Expectation

The anticipated performance or utility a customer expects from a product or service.

Relationship Selling Stage

A phase in the sales process where building and maintaining a positive relationship with the customer is emphasized to facilitate ongoing business.

Trial Close

A question that checks the attitude and understanding of your prospect in regards to the sales presentation or its elements.