The RC and More Superstore Decides to Track Customer Complaints

question 28

Multiple Choice

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: If they construct a Pareto chart, what is the percentage of complaints represented by the problem "Literature not included in box"?

• A)9%
• B)18%
• C)36%
• D)54%
• E)81%

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Definitions:

Weak Ego

Indicates an individual's lack of strength or development in the ego, affecting their self-esteem and ability to manage impulses.

Collectivism

The principle or practice of giving a group's needs and goals precedence over individual desires or ambitions.

Individualist Cultures

Societies that emphasize personal achievement, autonomy, and individual rights, often prioritizing individual goals over group objectives.

Family Obligations

The responsibilities and duties that individuals may have towards their family members.