The RC and More Superstore Decides to Track Customer Complaints

question 37

Multiple Choice

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: If they construct a Pareto chart, what is the percentage of complaints represented by the problem "Unit not working"?

• A)3%
• B)6.7%
• C)11.1%
• D)17.8%
• E)23%

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Definitions:

Social Security Number

A unique nine-digit number assigned to U.S. citizens, permanent residents, and temporary working residents that is used for tracking individuals for social security and taxation purposes.

Age

The length of time that a person or entity has been alive or existed.

Statistics Class

An academic course focused on the study of collecting, analyzing, interpreting, presenting, and organizing data.

Birth Year

The calendar year in which a person was born, used as an identifying measure in demographic studies.