The RC and More Superstore Decides to Track Customer Complaints

question 26

Multiple Choice

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: If they construct a Pareto chart, what is the cumulative percentage of the two left most bars?

• A)12%
• B)27%
• C)40%
• D)60%
• E)71%

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Definitions:

First-Generation

Often refers to the first members of a family to achieve a significant milestone, such as attending college, or to technology or products introduced as initial models in their category.

Atypical Antipsychotic Drugs

A relatively new group of antipsychotic drugs whose biological action is different from that of the first-generation antipsychotic drugs. Also known as second-generation antipsychotic drugs.

Token Economy

A behavior modification system that utilizes tokens as reinforcement for desired behaviors, which can be exchanged for privileges or treats.

Schizophrenia

A mental disorder characterized by distorted thinking, perceptions, emotions, language, sense of self, and behavior.