The RC and More Superstore Decides to Track Customer Complaints

question 19

Multiple Choice

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: If they construct a Pareto chart, how many of these categories are required to make up 86% of all complaints?

• A)1
• B)2
• C)3
• D)4

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Definitions:

Trusts

Trusts are legal arrangements through which assets are held by a trustee for the benefit of others, used for estate planning, to manage assets, and sometimes to reduce tax liabilities.

Market Power

The ability of a company to manipulate price by controlling supply or dominating the market.

Nineteenth Century

The period from January 1, 1801, through December 31, 1900, marked by significant industrial, cultural, and political changes worldwide.

Oligopoly

A market structure characterized by a small number of large firms that dominate the market, often leading to limited competition.